Your data

Delete Your Account

How to delete your Mise at Home account and the data linked to it. You do not need the app installed to make this request.

Request deletion by email

Email support@misekitchen.ca from the email address you use to sign in to Mise at Home.
Use the subject line "Delete my Mise at Home account".
We reply to that address to confirm the request is yours, then delete the account.

Email a deletion request

We complete deletion requests within 30 days.

What we delete

Your account profile: name, email address, and preferred country
Dietary preferences, allergies, and nutritional goals
Saved recipes, cooking techniques, and their generated images
Your ingredient inventory, meal plans, and grocery lists
Achievements, app activity linked to your account, and sign-in sessions
Any remaining token balance, which cannot be restored afterwards

What we keep

Records of purchases and refunds, for as long as tax and accounting law requires (six years in Canada)
Aggregated statistics that no longer identify you

Fridge photos and Cook Mode voice commands are never stored, so there is nothing to delete. Text and photos already sent to our AI providers to generate a result are handled under those providers' own retention terms, described in our Privacy Policy.

Subscriptions

Deleting your account does not cancel a subscription bought through Google Play. Cancel it first in the Google Play Store under Payments & subscriptions, or Google will continue to bill you.

Delete some data, keep your account

Inside the app you can remove individual recipes, ingredients, meal plan entries, and grocery items at any time. To have other specific data removed without closing your account, email support@misekitchen.ca and tell us what to delete.